Terms & Conditions

Last updated: July 25, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Norway
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arendal Sound International As, Industritoppen 6C, 4848 Arendal, Norwegian organizational number 925 026 832.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service and tells You about Your privacy rights and how the law protects You. Our Privacy Policy is available here.
Promotions refer to contests, sweepstakes, or other promotions offered through the Service.
Service refers to Your accessing and using Our Website and the functionality on the Website enabling You to purchase Goods from Us through the Website.
Terms and Conditions (also referred to as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included, or made available by the Service.
Website refers to Arendal Sound, accessible from www.arendalsound.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Applicability

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, then You may not access the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read the Privacy Policy carefully before using Our Service.

The Website

The content on the Website is made available solely for information purposes only. Neither We nor any third parties do warrant the accuracy, completeness, or usefulness of the information displayed.

The Company assumes no responsibility for errors or omissions in the contents of the Website.

In no event shall We be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the use of the Website or the contents of the Website. The Company reserves the right to make additions, deletions, or modifications to the contents on the Website at any time without prior notice.

The Company does not warrant that the Website is free of viruses or other harmful components

The Website may be updated from time to time but is not necessarily updated at all times.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts and that You are over the age of 18.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Delivery terms

Title to Goods ordered is transferred to You when received by You or any third party nominated by You.

Our shipments are insured until you sign the delivery papers. When you receive your product, you will be asked to sign that the product is delivered to you in perfect condition. It is very important that you check the box for any damages before you sign the papers. Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents, etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. You must comment on any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can’t hold the transporter responsible for the damage.

If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to sales@arendalsound.com.

Shipments

We offer the best possible shipping of your products and state the expected delivery time slot on the product page. Please note the expected delivery times are not a guaranteed delivery date but just an estimate.

We will not be liable for any delays or changes caused by logistic companies, third parties, or any other unforeseen circumstances.

Please contact us for a shipping quote if your country is not listed in our shipping destinations in the shopping cart.

Please note that deliveries will be made exclusively to the ground floor and front entrance. The delivery personnel are not authorized to transport items to upper levels or floors within a building. It is the customer’s responsibility to receive the items at the front door and, if necessary, get assistance in moving them to the appropriate floor.

VAT & taxes

Delivered Duty Paid, DDP, is a service we provide for our customers in given countries in the world to make the ordering process as seamless and smooth as possible without any unforeseen costs to your order.

DDP services include the following, all-inclusive;

Shipping
Duties
Taxes/VAT
Insurance.

We currently offer DDP delivery service to the following countries/areas;

Norway
EU mainland
UK
Switzerland
Canada
Australia
Israel
Indonesia
Malaysia
Singapore
Taiwan

We can sell VAT-free to EU companies with a valid VAT number. The VAT number can be added through the checkout process and the VAT will be deducted automatically.
Please contact sales@arendalsound.com for any additional information.

DAP Service – Global customers

VAT and customs are excluded for shipments outside the DDP countries, where taxes will be handled by the carrier of our choice. Shipping is arranged at your address, including insurance. This is called DAP, Delivered at Place.

The carrier will apply local handling fees such as duties and taxes for your country when clearing consignments through customs. There may be a smaller handling fee from the carrier in the import process. Arendal Sound can not be held responsible for any customs charges.

Track & Trace

You will receive an email delivery confirmation, including tracking information, once your order has been dispatched.

NOTE: Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.

Price Reductions for Discontinued or Legacy Products

Discontinued Products
Discontinued products are items no longer actively manufactured.
Please note that availability is limited, and these items will not be restocked.

Legacy Products
Legacy products are older versions that have been succeeded by newer models.
Please note that availability is limited, and these items will not be restocked.

Price reductions are applicable to specific discontinued or legacy products on our website.
Availability is limited, and these products are sold on a first-come, first-served basis.
We do not guarantee the availability of these products for an extended period.
Price adjustments are subject to our discretion and may be modified or discontinued without notice.

Aftersales service and warranty

Introduction

Luckily for You and for Us, Our Goods have gone through extreme stress tests during development. However, failures may happen and if they do, We are here to back you up.

IMPORTANT! DO NOT TRY TO REPAIR THE GOODS WITHOUT PERMISSION FROM US. DISASSEMBLING OR REMOVING PARTS FROM THE GOODS IN ONE WAY OR ANOTHER CAN DAMAGE THE GOODS WITHOUT THE RIGHT INSTRUCTIONS. UNAUTHORIZED REPAIR OR ATTEMPTS TO REPAIR WILL VOID YOUR RIGHTS TOWARDS US FOR FAULTY GOODS.

Replacement parts

Subject to authorization by Us, ref Clause “Aftersales service and warranty/Introduction” above, defective parts of the Goods can be replaced by You provided by Our instructions.

Replacement parts can be identified by providing Us with the serial number of the Goods. Provided the defective part is returned, replacement parts may, under certain circumstances be free of charge.

Limited warranty

We provide an extra warranty for certain Goods as listed on the Website. The length of the warranty differs from Goods to Goods as indicated on the Website, and is limited to 10 years from the delivery date of the Goods. All electronics are limited to 5 years. In order to utilize the warranty, a presentation of the original sales receipt is required. This is only valid for residential use.

For commercial use, we provide a 2-year limited warranty against manufacturing defects.
Items are designed for residential use and are not made for commercial applications.

Please see more about Our warranty here.

Company refusal and cancelation right

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability
Errors in the description or prices for Goods
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Customer order cancellation right

If you cancel your order after we have processed and fulfilled your order, we will keep the same regulations as for normal returns where we will deduct the same costs for your refund.

If you have made the order and we have fulfilled it, we encourage you to receive it, test the product, and then make your decision.

Return Policy

Any Goods you purchase can only be returned in accordance with these Terms.

Your right to return Goods applies only to Goods that are returned in the same condition as You received them. You should also include all of the product instructions, documents, and wrappings. Goods that are damaged or not in the same condition as You received them or that are worn simply beyond opening the original packaging will not be refunded.

Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You will not have any right to return any of the following Goods:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
The supply of Goods is not in the same condition as you received.
The supply of Goods does not contain all accessories, instructions, and wrappings.

In order for a return to be valid within our return policies, it must be dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order.

Damages on returned products

If the product(s) you are returning is damaged in any way, please take pictures of scratches, dents, and other damages and send them to us in advance. We will charge you for the damages and labor costs related to checking the product if there are damages. Our hourly rates are EUR 79,- + taxes.

Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund. Please contact sales@arendalsound.com in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side.

Return costs

We offer free returns for mainland Europe, Norway, Switzerland, and the United Kingdom, but we require using our choice of carrier so we can handle the VAT refund for your return. This will be the most convenient way for you. If you, for some reason, are sending the product back via your own choice of carrier, we will not be able to deduct the customs fees (if any). We do not refund shipping fees, if any.

For other DDP countries, we have to charge shipping and restocking fees.

Canada – 10% of the purchase price with a max of 499USD

Australia – 10% of the purchase price with a max of 499USD

Israel – 10% of the purchase price

Indonesia – 10% of the purchase price

Malaysia – 10% of the purchase price

Singapore – 10% of the purchase price

Taiwan – 10% of the purchase price

Europe Islands – The return costs are calculated at 10% of the product price, with a minimum of €49 and a maximum of €199. No matter the product size and weight.

Global – Outside mainland Europe

For return costs, please get in touch with us for an individual quote.
For tax/VAT refunds under DAP (non-DDP) orders, you will need to apply for a refund from your local government after you have sent us your return.

Return pick-up

Kindly note that return pick-ups will only be conducted at the ground floor and front entrance of the location. The courier personnel are not permitted to ascend to upper levels or floors within a building. It is the customer’s responsibility to ensure that they hand over the items at the front door at ground level and, if necessary, get assistance in preparing the items for pick-up.

Limitations to Free Return Eligibility

If we have explicitly advised against a purchase based on the customer’s requirements or circumstances, and the purchase is made contrary to this advice, we reserve the right to decline eligibility for free returns. We also reserve the right to refuse free returns in cases where the return policy is being misused or abused.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard cards or online payment methods (PayPal and Klarna, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

By registering an account, you automatically create both a store account and a Club profile. This integrated setup allows you to access all services and benefits we offer seamlessly.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

User content

The Service may contain functionality allowing you to post, submit, publish, or display content on the Website (“User Content”). The person posting, etc., such User Content remains liable for the content.

We retain the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any User Content for any purpose.

Further, We retain the right but are in no way obliged, to delete User Content in breach of applicable law.

Your Feedback to Us

You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the Company’s providers make any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law and dispute resolution

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service.

The Website is in compliance with Norwegian law, and no warranties are made for compliance with laws in other jurisdictions. If you access the Website from another jurisdiction than Norway, you are yourself responsible for your compliance with local law.

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company. Any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination, or invalidity thereof, and which is not settled by mutual agreement, shall be subject to the jurisdiction of the ordinary courts of Norway, with Agder District Court – Arendal (Agder tingrett – Arendal) as the agreed legal venue.

For European Union (EU) / European Economic Area (EEA) Users

If You are a European Union or European Economic Area consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Wyoming, United States
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arendal Sound USA Ltd., 1603 Capitol Avenue, Suite 413A #2863, Cheyenne, Wyoming 82001.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Arendal Sound USA, accessible from www.arendalsound.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Delivery terms

Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents, etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. You must comment on any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can’t hold the carrier responsible for the damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to sales@arendalsound.com.

Shipments

We will not be liable for any delays or changes caused by logistic companies, third parties, or any other unforeseen circumstances.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability
Errors in the description or prices for Goods
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions.

You are entitled to cancel Your Order within 60 days without giving any reason for doing so. The deadline for canceling an Order is 60 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

Your right to cancel an Order only applies to Goods that are returned in the same condition as You received them. You should also include all of the product instructions, documents, and wrappings. Goods that are damaged or not in the same condition as You received them or that are worn simply beyond opening the original packaging will not be refunded. You should therefore take reasonable care of the purchased Goods while they are in Your possession.

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 60 days
The Goods are in the original packaging and all accessories included
You have the receipt or proof of purchase and you are the original buyer

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
The supply of Goods for customers that have already used the 60 day audition period three times, or have previously returned a product and then bought the same product again (regardless of finish), unless agreed upon with Arendal Sound.
The supply of Goods are damaged or not in the same condition as it was delivered.
The supply of Goods are bought secondhand.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

If you cancel your order after we have processed and fulfilled your order and before the products have been delivered, we will keep the same regulations as for normal returns where we will deduct the same costs for your refund. If you have made the order and we have fulfilled it, we encourage you to receive it, test the product, and then make your decision.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by emailing: sales@arendalsound.com

Damages on returned Goods

If the product(s) you are returning is damaged in any way, please take pictures of scratches, dents, carton, and other damages and send them to us in advance. This will make it easier for us to come to an agreement ahead of inspection.

We will charge you for the damages and labor costs related to checking the product if there are damages. Our hourly rates are $79,- + taxes. Please contact sales@arendalsound.com in advance regarding any returns to be accepted and Arendal Sound will handle all returns with our carrier, from our side.

Returning Goods

If you use our services, you will be protected by our insurance policy, covering the product insurance.

You are responsible for the cost and risk of returning the Goods to Us, if you use your own carrier of choice. You should send the Goods to the following address:

Tigers (USA) Global Logistics, Inc.
1100 Thorndale Ave Elk Grove Village,
IL. 60007 USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Return costs

If you want to return a product within our return policies, we are making this easy for you.

We offer free returns inside the contiguous USA.

We require that we use our choice of carrier so we can handle your return in the most efficient and seamless way.

If you for some reason are sending the product back via your own choice of carrier, please let us know in advance so we can arrange with the warehouse.
We will not refund any costs caused by choosing your own courier.

Return pick-up

Limitations to Free Return Eligibility

Price Reductions for Discontinued or Legacy Products

Aftersales service and warranty

Introduction

Luckily for You and for Us, Our Goods have gone through extreme stress tests during development. However, failures may happen and if they do, We are here to back you up.

Replacement parts

Subject to authorization by Us, ref Clause “Aftersales service and warranty/Introduction” above, defective parts of the Goods can be replaced by You provided by Our instructions.
Replacement parts can be identified by providing Us with the serial number of the Goods. Provided the defective part is returned, replacement parts may, under certain circumstances be free of charge.

Limited warranty

Please see more about Our warranty here.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Availability, Errors, and Inaccuracies

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

Payments

All Goods purchased are subject to a one-time payment, or in multiple installments by Your choice with the payment supplier. Payment can be made through various payment methods we have available, such as Stripe for credit card payments, Affirm, or bank wire transfers.

Promotions

Any Promotions made available through the Service may be governed by rules that are separate from these Terms.

If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

User Accounts

When You create an account with Us, You must provide Us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.

You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.

By registering an account, you automatically create both a store account and a club profile. This integrated setup allows you to access all services and benefits we offer seamlessly.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features, and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Your Feedback to Us

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concerns or disputes about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

United States Legal Compliance

Severability and Waiver

Severability

Waiver

Except as provided herein, the failure to exercise a right or to require the performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us by emailing: sales@arendalsound.com